Privacy policy.
What personal information we collect, why we collect it, and how you can see or correct it. We handle your information in line with the Australian Privacy Principles.
Last updated 23 September 2026.
1. What we collect
Depending on how you use the website and our services, we may collect your name, email address, mobile number, suburb and postcode, and the details you give us about the service you want. For driving lessons, that includes your licence type, transmission, lesson preferences and booking times.
If you create an account, we also keep your username and a securely hashed password. We keep any reviews you submit, messages you send through live chat or the community room, and your email address if you subscribe to our newsletter.
2. How we collect it
We collect information directly from you when you fill in a form, book a lesson, create an account, chat with us, subscribe or email us. We do not buy personal information from anyone.
If a friend books a lesson using your referral link, we record the referral against your account, together with the name and contact details your friend gave us.
3. Cookies
The website uses cookies that it needs in order to work, such as the one that keeps you signed in and the one that keeps a live chat conversation open.
If you open a Refer a Friend link, a cookie called gz_ref stores the referral code for 90 days so the referral can be credited if you book. It stores only the code.
4. How we use it
We use your information to reply to you, to arrange, deliver and confirm services, to manage your account, the referral program and reviews, and to send the newsletter if you asked for it. We also use it to keep the website secure and to meet our legal obligations.
5. Who can see it
Our staff see your information when they need it to help you. Our service providers also handle it on our behalf: our website host and email provider (Hostinger), and our newsletter platform (Hostinger Reach) for subscribers and members. For deliveries, the carrier receives the details needed to deliver your item.
If you were referred by a friend, that friend can see your name and the status of the referral in their account. We do not sell or rent your personal information.
6. Storage and security
Your information is stored on secured servers operated by our hosting provider, which may be located outside Australia. We limit who can access it, and we delete or de-identify information we no longer need.
7. Access and correction
You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing info@globalzeno.com.au. You can update your account details yourself from My Account, and unsubscribe from the newsletter using the link in any newsletter email.
8. Complaints
If you are concerned about how we have handled your information, email us first and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
9. Changes
We may update this policy from time to time. The date at the top of this page shows when it last changed.
Everything in writing.
Three short documents in plain English. If anything is unclear, email info@globalzeno.com.au and we will explain it.
Booking and Cancellation Policy
How booking a lesson works, changing it with 24 hours’ notice, and what happens if we ever have to cancel.
Read it →Terms and Conditions
Using this website and your account, how our prices work, and the Refer a Friend rules.
Read it →Privacy Policy
What we collect and why, who can see it, and how to ask us to correct or delete it.
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